Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Unfortunately, we do not support split payments between multiple cards at this time. You can use one payment method per order.

Yes! LUMROBE gift cards are available in various amounts and make the perfect gift for anyone who loves unique, expressive fashion.

You will receive a confirmation email with your order details shortly after placing your order. Please check your spam folder if you don't see it within a few minutes.

Since our products are made-to-order, we can only accept cancellations or changes within 24 hours of placing your order. Please contact us immediately at support@lumrobe.com.

Production takes 3–7 business days, and shipping typically takes 5–10 business days depending on your location. International orders may take longer.

Yes! We ship to the US, EU, UK, and many other countries worldwide. Shipping costs and delivery times vary by destination.

Once your order ships, you will receive a tracking number via email. You can use this to track your package in real time.

We accept returns within 30 days of delivery for items that are defective or damaged. Since our products are made-to-order, we cannot accept returns for sizing issues, so please check our size guide carefully before ordering.

Please contact us at support@lumrobe.com with your order number and photos of the issue. Our team will guide you through the process.

We use premium direct-to-garment (DTG) and sublimation printing techniques to ensure vibrant, long-lasting designs that won't crack or fade with normal washing.

Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering, as sizing may vary between products.

Turn garments inside out before washing. Use cold water and a gentle cycle. Avoid bleach and tumble dry on low heat or air dry to preserve print quality.