Contact information

We'd love to hear from you! Whether you have a question about your order, our products, sizing, or anything else — our team is ready to help.

CUSTOMER SUPPORT

For all inquiries, please reach out to us:

Email: support@lumrobe.com
Response time: Within 24-48 hours (Monday - Friday)

ORDER & SHIPPING QUESTIONS

For questions about an existing order, please include your order number in your email so we can assist you faster.

BUSINESS INFORMATION

BUSINESS HOURS

Monday - Friday: 9:00 AM - 6:00 PM (UTC -4)
Saturday - Sunday: Closed

We typically respond to all inquiries within 1-2 business days. Thank you for your patience!